FAQs
Frequent Asked Questions:
Can I use my ATM debit card to purchase e-tickets?
It depends on the bank that you are banking with. Some do not have the facility.
What kinds of credit cards are accepted for payment?
We accept all standard credit cards. Both Visas and MasterCard are accepted. Some clients may have difficulties using American Express.
What movie rating system is in practice in Oman?
Films exhibited in Oman are rated by the Directorate of Censorship Board in Ministry of Information. The ratings categories are as follows: G Intended for General Audiences. All ages are admitted. PG Parental Guidance is suggested. PG12 Children under 12 years of age will not be admitted. PG15 Persons under 15 years of age will not be admitted. 18+ Persons under 18 years of age will not be admitted.
Why are movies not released at the same time internationally?
Movie release dates are set by either the film studios or the regional distributors. While some movies are released simultaneously with the international release dates, others have different launch dates to achieve maximum results in their respective market.
What is Laser Technology? (Currently used in Muzn Mall Branch)
Laser technology is a digital projected technology which produces a high resolution image and sound quality superior to regular 3D.
When do you update the online movie schedule?
All movie information, including new releases and schedules, are updated every Wednesday evening of each week. Theses schedules will reflect the show times from Thursday to the following Wednesday of the week.
Do you have an admission policy for children?
Yes. Children under 5 years of age will not be admitted to shows after 7pm, with the exception of G-rated animated films, which have no restrictions throughout the day.
Do children need a movie ticket?
Tickets are required by law for children who are 3 years of age and above.
What is your refund policy?
Lunar Cinemas has a “no refund, no exchange” policy.
Do I need to present an ID to buy a cinema ticket?
Your ID may be required when purchasing tickets for PG15, 15+ and 18+ rated movies.
Can I take a baby into the cinema auditorium?
On some occasions, babies will not be admitted. Kindly note that Lunar Cinemas strongly advises against taking babies to the cinema as the loud sound may impair the baby’s hearing. Babies may be admitted to G-rated movies. We ask all our patrons to respect other guests’ enjoyment of the film, and if your baby becomes distressed, you may be asked to leave the theatre.
Why are some films not shown in all Lunar Cinemas branches?
We endeavor to show a broad range of movies; however, some films have a particular release strategy which assigns the release to specific branch.
Do you have a seating policy?
Yes. All Lunar Cinemas locations have allocated seating at all times. We strongly advise our patrons to select their desired seats and ensure they remain in their allocated seats during the show.
Do you organize kids’ events / birthday parties?
Yes, we welcome all guests in groups and families. You can make a booking by contacting the cinema you wish to host the event or the marketing department. You can find contact information in the Contact Us section.
Can I bring in my own food or drink?
Lunar Cinemas has a strict “no outside food or drink” policy. We reserve the right to refuse admission into the cinema halls, screens or beyond the ticket control area to any persons with food, drink or ice cream bought from outside the premises. All cinemas display the necessary signage, raising awareness of the policy. As a food operator we offer a wide range of snacks which will cater to our patrons, in addition to protecting cinema furnishings and customer clothing.
How long are the advertisements and trailers?
Advertisements and trailers normally last an average of 15 to 20 minutes before the actual film or feature.
Can I book via other means than online ticketing?
Lunar Cinemas provides several methods for ticket booking. In addition to booking via the website, you can book your tickets by directly calling the cinema you wish to visit, or using the on-site Lunar Cinemas box office.
How do I know if my booking is confirmed and how do I collect my tickets?
In the case of telephone booking: Once your booking has been confirmed, the cinema will provide you with a booking number which you will be asked to present at the box office for ticket issuance. Kindly ensure you collect your ticket 30 minutes before the show to avoid automatic cancellation of your booking. In the case of online booking: You will receive an email confirmation which you must present at the box office for ticket issuance. Alternatively, you can collect your ticket from the box office.
What is your advance screening feature or “Wednesday Special”?
Every Wednesday at midnight we make the newly released films available to our patrons for advance viewing. This is the full-length film at the regular price.
I am running late for the film. Will my seat still be available?
Yes. Lunar Cinemas operates an allocated seating policy.
Is it safe to use my credit card to book online?
Yes, the system is absolutely secure. Your transaction details are encrypted using SSL (Secure Socket Layer) technology.
What about those 3D glasses?
Right now it isn't possible to have a great 3D movie experience without glasses. Our 3D glasses are lightweight and comfortable - you will forget you're wearing them.